30-Day Return & Refund Policy

At Zainic Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your product, subject to the conditions below.

1. 30-Day Return Period

You have 30 calendar days from the date you receive your order to request a return.

After 30 days have passed, we may not be able to accept your return.

2. Return Eligibility

To be eligible for a return, the product must:

• Be unused and in its original condition
• Be in the original packaging, where applicable
• Include all original accessories, tags, and documentation
• Not show signs of damage caused by the customer
• Be accompanied by proof of purchase or your order number

Some products may be excluded from returns due to their nature or applicable laws.

3. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos of the product and packaging

We will review the issue and, where appropriate, offer a replacement, exchange, or refund.

4. How to Request a Return

To request a return, contact us at:

Email: zainic.store02@gmail.com
Phone/WhatsApp: +92 345 1363056

Please include your order number and the reason for the return.

Do not send products back before receiving return instructions from us.

5. Return Shipping

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

If the product is defective, damaged during delivery, or the wrong product was sent, we will determine the appropriate solution, which may include covering reasonable return shipping costs where applicable.

6. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

7. Exchanges

If you would like to exchange an eligible product, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

8. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used, worn, or damaged by the customer
• Personalized or customized products
• Products without their original packaging, where applicable
• Items returned after the 30-day return period
• Gift cards
• Products specifically identified as non-returnable on their product page

9. Order Cancellations

If you need to cancel your order, contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to be returned under this policy.

10. Refund Exceptions

We reserve the right to refuse a return or refund if the returned product does not meet the eligibility requirements described in this policy.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: Zainic Store
Email: zainic.store02@gmail.com
Phone/WhatsApp: +92 345 1363056

Thank you for shopping with Zainic Store.